After you trash the notification, make sure you click the save / update button in the settings. If you go back to that settings page, I’d bet it’s still there.
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We’re moving away from the forums, though not entirely and not immediately. Lack of support lately is coincidental to that. Unfortunately we’ve had a bad month with it, but we do not forsee that we will have any continued problems with support through our portal going forward, or on forums while we’re still transitioning. We will send out a newsletter and make additional notifications through twitter and other outlets over the coming weeks.
Moving forward; things returning to normal.