I’m using cartthrob for a website for a client. Sometimes, the confirmation e-mails aren’t sent out (or at least: aren’t received). I’ve thoroughly looked at spam settings and such and am quite sure that mails aren’t being blocked - so then it must be the case that they aren’t sent out. The strangest thing is that the behavior seems random.
When an order is placed, two notifications are sent: one to the customer, one to the shop owner. They are sent on the event “Successful Transaction”. The ones to the shop owner sometimes aren’t received. I cannot confirm at this point if the notifications to the customers are sent, but I’ve tested it myself about 20 times with different adresses, and they seem to arrive…
Now I’m not sure if the ‘not sending’ has to do with Cartthrob, it’s settings, ExpressionEngine or the hosting company. Since you guys normally respond really fast (which I love, thanks for that ) I’m taking my luck here. The people at the hosting-company provided me with stuff from their log, but I’m not sure what it means:
# grep 1Si54x-0001PC-5t mainlog
2012-06-22 16:43:19 1Si54x-0001PC-5t Frozen (delivery error message)
Do you have any idea?
If you need more information, please let me know. Thanks in advance for your time !