Welcome Guest   ·   Login   ·   Register   ·   Member List
Forum Home  >  CartThrob1 Support  >  CartThrob1 Paypal Support  >  Thread
Search  
  
Your account is limited to posting only in the Pre-Sales Questions forum.
Support forum access is limited to members with a purchase history.

If you are working on behalf of another member, please contact us with the name of the license holder and we will upgrade your account.
   
 
Credit Card declined; asking for state for international order?
 
Angie
Posted: 15 July 2011 01:49 PM   [ Ignore ]
Has a Nice Profile
RankRank
Total Posts:  132
Joined  2010-06-18

Client had a customer email him saying that he couldn’t complete a purchase because the credit card was declined. Here’s the error message:

Your credit card was declined: There’s an error with this transaction. Please enter your state in the billing address.

The thing is, the card was issued by a bank in Mexico. Not sure why the state would be required here. Any ideas?

Site is running EE 1.7, CT 1 (.9501).

Thanks!
.angie

 Signature 

Angie Herrera | Portland Web Design: 420 Creative
@420creative | @angieherrera |  EE Pro Network
Profile
 
 
Angie
Posted: 15 July 2011 03:07 PM   [ Ignore ]   [ # 1 ]
Has a Nice Profile
RankRank
Total Posts:  132
Joined  2010-06-18

Website Payments Pro.

 Signature 

Angie Herrera | Portland Web Design: 420 Creative
@420creative | @angieherrera |  EE Pro Network
Profile
 
 
Angie
Posted: 15 July 2011 03:10 PM   [ Ignore ]   [ # 2 ]
Has a Nice Profile
RankRank
Total Posts:  132
Joined  2010-06-18

Guess it isn’t just limited to Mexico - a Canadian customer had the same issue. So it may be all international orders. :/

 Signature 

Angie Herrera | Portland Web Design: 420 Creative
@420creative | @angieherrera |  EE Pro Network
Profile
 
 
Rob Sanchez
Posted: 15 July 2011 03:10 PM   [ Ignore ]   [ # 3 ]
Administrator
Avatar
RankRankRank
Total Posts:  3541
Joined  2009-05-29

I did some research and I can’t find a definitive answer in the PayPal API docs. (Not surprising!) I’m going to have to check with Newton and see if he knows the answer, he knows PayPal better than I do.
Profile
 
 
Rob Sanchez
Posted: 15 July 2011 03:10 PM   [ Ignore ]   [ # 4 ]
Administrator
Avatar
RankRankRank
Total Posts:  3541
Joined  2009-05-29

I think….if a Canadian order you have to collect their province as the state.
Profile
 
 
Angie
Posted: 15 July 2011 03:12 PM   [ Ignore ]   [ # 5 ]
Has a Nice Profile
RankRank
Total Posts:  132
Joined  2010-06-18

Hm, ok. I should mention that I do have an option for the state with an empty value:

<option value=”“>———-</option>

Not sure if that makes a difference or not.

 Signature 

Angie Herrera | Portland Web Design: 420 Creative
@420creative | @angieherrera |  EE Pro Network
Profile
 
 
   
 
 
‹‹ FAILED: Could not verify that the payment notification coming from Paypal was received correctly.      Some order fields blank (PayPal Standard) ››