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WorldPay and customer email not being sent
 
Pillory Barn
Posted: 26 May 2011 07:23 AM   [ Ignore ]
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Hey,

We’re having problems with the WorldPay customer email not being sent. The order gets added to the orders weblog and everything there is fine but the email never arrives (or is sent). We’ve play with the SMTP settings, it wasn’t that as we’re able to send an email using the communication module. Can you shed some light on this please?
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Chris Newton
Posted: 26 May 2011 12:03 PM   [ Ignore ]   [ # 1 ]
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Is the order’s status updated when the order is complete at WorldPay?

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We’re moving away from the forums, though not entirely and not immediately. Lack of support lately is coincidental to that. Unfortunately we’ve had a bad month with it, but we do not forsee that we will have any continued problems with support through our portal going forward, or on forums while we’re still transitioning. We will send out a newsletter and make additional notifications through twitter and other outlets over the coming weeks.

Moving forward; things returning to normal.
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Pillory Barn
Posted: 26 May 2011 12:09 PM   [ Ignore ]   [ # 2 ]
Wallflower
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It says status is ‘open’
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Chris Newton
Posted: 26 May 2011 12:11 PM   [ Ignore ]   [ # 3 ]
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Do you have transaction_ids being captured correctly to your order?

 Signature 

We’re moving away from the forums, though not entirely and not immediately. Lack of support lately is coincidental to that. Unfortunately we’ve had a bad month with it, but we do not forsee that we will have any continued problems with support through our portal going forward, or on forums while we’re still transitioning. We will send out a newsletter and make additional notifications through twitter and other outlets over the coming weeks.

Moving forward; things returning to normal.
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Pillory Barn
Posted: 26 May 2011 12:48 PM   [ Ignore ]   [ # 4 ]
Wallflower
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Total Posts:  8
Joined  2011-02-16

Nope :(
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Chris Newton
Posted: 26 May 2011 01:04 PM   [ Ignore ]   [ # 5 ]
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OK. Then it has to do with WorldPay not updating your site with a callback probably.

Can you send me FTP and site admin access?

Also, can you make sure that you’ve done the following:

In the WorldPay Merchant Interface > Installations settings, you will need to set your Payment Response URL to the following url: https://<WPDISPLAY ITEM=MC_callback>. You must also check ‘Payment Response Enabled’ and ‘Enable Shopper Response’.

 Signature 

We’re moving away from the forums, though not entirely and not immediately. Lack of support lately is coincidental to that. Unfortunately we’ve had a bad month with it, but we do not forsee that we will have any continued problems with support through our portal going forward, or on forums while we’re still transitioning. We will send out a newsletter and make additional notifications through twitter and other outlets over the coming weeks.

Moving forward; things returning to normal.
Profile
 
 
Pillory Barn
Posted: 26 May 2011 02:58 PM   [ Ignore ]   [ # 6 ]
Wallflower
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Total Posts:  8
Joined  2011-02-16

All sent.
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Pillory Barn
Posted: 02 June 2011 05:08 AM   [ Ignore ]   [ # 7 ]
Wallflower
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Total Posts:  8
Joined  2011-02-16

We really need this resolving quickly.

We’re still having the issue, I’ve sent an email to you Chris.
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